# Turn feedback into a product plan

> Customer feedback builds up without becoming clear priorities. See the plan, human approvals and results for this goal with Scouta.

Source: https://scouta.si/for/product-plan/ · Updated 2026-09-30

Illustrative example, not a customer result.

Customer feedback builds up without becoming clear priorities.
Goal: Agree the next product priorities from customer feedback.

## Success criteria
- Feedback linked to its source
- Trade-offs visible
- An agreed plan with owners

## People and AI
- Wren (AI agent): Bring together feedback and support conversations (Monday)
- Juno (AI agent): Group recurring needs and link the evidence (Tuesday)
- You: Weigh customer value, effort and trade-offs (Thursday)
- Pip (AI agent): Turn your decisions into an owned plan (Friday)

## Guardrails
Keep customer information within its permissions. Your team owns priority and delivery commitments.

## Human review
Decide what matters enough to work on next.

## Measuring the result
Scouta tracks the plan against the customer needs it was meant to address and brings new evidence into the next review.